Legal Notice
and
Privacy Policy
Legal Notice
Business Name:
AcuNua
Practitioner
Emma Hall Phelan
Address:
Bridgepoint Health, Tullamore, Co Offaly, Ireland
Contact:
Phone: 0851461261
Email: info@acunua.com
Website: www.acunua.com
Professional Status
Emma Hall Phelan is a practitioner of Traditional Chinese Medicine (TCM) and Acupuncture who studied with the Acupuncture Foundation (Ireland).
Clinical practice is conducted in line with the training and standards of Traditional Chinese Medicine education.
Scope of Practice
Acupuncture and Traditional Chinese Medicine offered at this clinic are complementary therapies intended to support health and wellbeing.
Treatments are not a substitute for medical diagnosis, emergency care, or treatment provided by a GP or medical specialist. Clients are advised to seek appropriate medical advice for any undiagnosed or serious medical conditions.
Insurance
Professional indemnity and public liability insurance is maintained with:
Balens UK
Liability Disclaimer
All information provided on this website is for general informational purposes only.
While every effort is made to ensure accuracy, no guarantee is given regarding completeness or suitability of the information for individual circumstances.
AcuNua accepts no liability for any loss, injury, or damage arising from the use of this website or reliance on its content.
External Links
This website may contain links to external websites.
AcuNua is not responsible for the content, accuracy, or privacy practices of third-party websites.
Data Protection (GDPR)
AcuNua is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
Any personal information collected (e.g. via contact forms or bookings) is used solely for the purpose of providing clinical services and communication with clients.
For full details, please refer to the Privacy Policy.
Copyright
All content on this website, including text, images, and branding, is the property of AcuNua unless otherwise stated. Content may not be copied, reproduced, or distributed without prior written consent.
Governing Law
This Legal Notice is governed by the laws of Ireland.
Last Updated
June 2026
AcuNua Privacy Notice
Last updated: August 2026
1. About this Privacy Notice
AcuNua is committed to protecting your personal information and handling it fairly, securely and transparently in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018 and other applicable data protection law.
This Privacy Notice explains what personal information AcuNua collects, why we collect it, how we use and protect it, who we may share it with, how long we keep it and your rights in relation to your information.
This notice applies when you visit the AcuNua website, contact AcuNua, make an appointment, attend the clinic or receive treatment from AcuNua.
2. Who is responsible for your information?
Business: AcuNua
Practitioner: Emma Hall Phelan
Clinic: Bridgepoint Health, Tullamore, Co. Offaly, Ireland
Email: info@acunua.com
Telephone: 0851461261
AcuNua is responsible for deciding how and why your personal information is processed for the purposes described in this Privacy Notice.
If you have any questions about how your information is handled, please contact Emma at info@acunua.com.
3. Information we collect
Depending on your relationship with AcuNua, we may collect:
Contact and identification information
- Name
- Date of birth
- Address
- Telephone number
- Email address
Health and treatment information
Where relevant to your care, we may collect:
- Your presenting symptoms and reason for seeking treatment
- Medical history
- Current and previous health conditions
- Medication and supplements
- Allergies and sensitivities
- Pregnancy or pregnancy-related information where relevant
- Lifestyle information relevant to your treatment
- Treatment history and previous investigations
- Clinical assessment information
- Treatment and progress notes
- Information relating to acupuncture, electroacupuncture, moxibustion, cupping and Gua Sha treatments
Appointment and communication information
- Appointment details
- Booking and cancellation information
- Emails, telephone calls and other communications with AcuNua
- Information you provide when making an enquiry
Payment information
Where you make a payment, payment information may be processed by our payment providers, including Revolut and SumUp.
AcuNua does not need to retain your full card or banking details in order to provide your treatment.
Website information
Our website may collect limited technical information such as IP address, browser type, device information and information relating to cookies or similar technologies, depending on the services and cookies operating on the website.
4. Health information
Information about your health is considered special category personal data under the GDPR and receives additional protection.
AcuNua only collects health information that is relevant to providing safe and appropriate care, maintaining clinical records and meeting our professional and legal responsibilities.
The processing of health information is carried out using the appropriate lawful basis and special-category condition under data protection law. Consent to receive acupuncture or TCM treatment is separate from the legal basis used to process your health information for healthcare and clinical record purposes.
You are expected to provide accurate and relevant information about your health so that AcuNua can assess whether treatment is appropriate and provide safe care.
If you do not provide information that is necessary to assess your suitability for treatment or provide safe care, AcuNua may be unable to provide treatment.
5. How we use your information
We may use your information to:
- Assess whether treatment is appropriate and safe
- Provide acupuncture and TCM treatment
- Develop and review your treatment plan
- Maintain accurate clinical records
- Monitor your progress and treatment outcomes
- Manage appointments
- Communicate with you about your appointments and care
- Process payments
- Respond to enquiries
- Meet legal, regulatory, professional and insurance requirements
- Maintain appropriate business and financial records
- Manage and protect the security of our systems and records
- Deal with complaints, incidents or legal matters where necessary
We will not use your health information for marketing purposes without an appropriate lawful basis and, where required, your consent.
6. Lawful basis for processing
The lawful basis used depends on what information we are processing and why.
Depending on the circumstances, AcuNua may rely on:
- Performance of a contract – for providing services you have requested and managing your appointments and payments.
- Legal obligations – where we are required to keep records or provide information under applicable law.
- Legitimate interests – where necessary for the proper, safe and efficient operation of AcuNua, provided these interests do not override your rights and freedoms.
- Consent – where consent is the appropriate legal basis, such as certain optional communications or non-essential website cookies.
- Protection of vital interests – where necessary in an emergency to protect someone's life or prevent serious harm.
- Applicable GDPR Article 9 conditions – for processing special-category information such as health data where required.
7. Where your information is stored
AcuNua uses reputable third-party service providers to help operate the practice.
These currently include:
Cliniko
AcuNua uses Cliniko for patient records, clinical notes, patient forms, appointment management and related practice administration.
Cliniko provides security measures including encryption, secure infrastructure and regular backups. Cliniko states that accounts created in Europe have their data stored in Ireland. Cliniko also maintains GDPR documentation and data-processing arrangements for practices using its service.
IONOS
AcuNua uses IONOS for website and email hosting.
Your communications with AcuNua by email may therefore be processed through IONOS's systems.
Revolut
Revolut is used by AcuNua for certain payment transactions.
SumUp
SumUp is used by AcuNua for certain card/payment transactions.
These providers process information in accordance with their own privacy policies and contractual obligations with AcuNua.
Where third-party providers process personal data on AcuNua's behalf, AcuNua takes appropriate steps to ensure that appropriate data protection and confidentiality arrangements are in place.
8. International transfers
Some technology and service providers used by AcuNua may involve the processing or access of information outside Ireland or the European Economic Area (EEA).
Where personal data is transferred outside the EEA, AcuNua will ensure that an appropriate lawful transfer mechanism and safeguards are in place as required by applicable data protection law.
9. Who we may share information with
AcuNua does not sell your personal information.
Information may be shared where necessary and lawful with:
- Cliniko and other service providers used to operate the practice
- Payment providers such as Revolut and SumUp
- Healthcare professionals involved in your care, where appropriate and lawful
- Your GP or another healthcare professional where you request or authorise a referral, or where disclosure is otherwise legally permitted or required
- Professional indemnity insurers where necessary
- Legal, accounting or other professional advisers where necessary
- Government bodies, regulatory authorities or law-enforcement bodies where we are legally required to do so
- Emergency services where necessary to protect life or prevent serious harm
We only share information that is appropriate and necessary for the relevant purpose.
10. How we protect your information
AcuNua takes reasonable technical and organisational measures to protect personal information against accidental loss, destruction, misuse, unauthorised access or disclosure.
These measures include appropriate password protection, access controls, secure digital systems and secure storage of physical records where applicable.
No electronic transmission or storage system can be guaranteed to be completely secure. However, AcuNua takes reasonable steps to reduce the risk to your information.
11. How long we keep your information
AcuNua retains clinical and other records for as long as reasonably necessary to provide ongoing care and to meet applicable legal, professional, regulatory and insurance requirements.
The retention period may therefore depend on the type of record and the circumstances in which it was collected.
When information is no longer required, it will be securely deleted, destroyed or otherwise disposed of in an appropriate manner.
12. Your data protection rights
Under GDPR, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request restriction of processing in certain circumstances
- Object to certain types of processing
- Request deletion of information where the law allows
- Request data portability where applicable
- Withdraw consent where processing is based on consent
These rights are not absolute and some may be subject to legal or other limitations. For example, AcuNua may be required to retain certain clinical records even where you request deletion.
To exercise your rights, contact:
Emma Hall Phelan
Email: info@acunua.com
Telephone: 0851461261
We may need to verify your identity before processing a request.
13. Right to complain
If you have concerns about how AcuNua handles your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to make a complaint to the Data Protection Commission (DPC) if you believe your data protection rights have been infringed.
Further information is available from the Data Protection Commission at www.dataprotection.ie.
14. Website cookies
Our website may use cookies or similar technologies.
Some cookies may be strictly necessary for the website to function and may be used without consent where permitted by law.
Non-essential cookies, including analytics, advertising or tracking cookies, will only be used where the required consent has been obtained.
Where consent is required, you will be given an appropriate choice about which non-essential cookies you accept. You can withdraw or change your cookie preferences at any time.
The Data Protection Commission states that analytics cookies generally require consent in Ireland and that consent must be freely given and capable of being withdrawn.
If AcuNua's website does not use non-essential cookies or analytics, this section will be limited to the strictly necessary cookies actually used by the website.
15. Marketing
AcuNua may communicate information about its services where permitted by law.
We will not use your clinical or health information for marketing.
Where marketing communications require consent, you can withdraw your consent at any time.
16. Changes to this Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes to AcuNua's services, technology, legal requirements or the way we process personal information.
The most recent version will always be available on the AcuNua website.
Last updated: August 2026
17. Contact AcuNua
If you have any questions about this Privacy Notice or how your personal information is handled, please contact:
AcuNua
Emma Hall Phelan
Bridgepoint Health
Tullamore, Co. Offaly, Ireland
Email: info@acunua.com
Phone: 0851461261